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Serious problem with integrity of this company

Dear all, I booked rafting trip, and paid for 2 people, Booked on September 8, 2018. They canceled trip due to rains and high water. Fine,shit happens, but then already month I am fighting to get back my money and they keep sending me automated e-mails about the great rafting I had!!! Disaster, please let me know, how you were solving such situations! Aigars
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I was promised to send cash to my account by Jyotish Tiwari on Aug 31, still no movement...

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