What if I am not happy after the tour and have a complaint against the supplier?

Modified on Tue, 03 Aug 2021 at 05:19 PM

Your feedback is very important to us. We would highly appreciate it if you could go ahead and write a review on the tour and about the supplier (tour operator). This will help us maintain good ratings about suppliers and hence make a genuine platform. You can also raise a support ticket for our team to investigate the matter & get back to you with a proper resolution. You may raise a support ticket by clicking here.


Kindly note that Thrillophilia is an online booking platform where different tour operators and service providers list their tour packages. The execution of the tour is solely the responsibility of the tour operator. 

If you find an issue with service or anything on the tour, the tour operator is the best one to resolve these issues. It is best to notify the tour operator and deal with them directly.

If a resolution could not be found between the traveler and the tour operator, the platform www.thrillophilia.com needs to be notified. As a platform, we will investigate the matter and choose to take the next steps against the operator in terms of decreasing their priority or rating on the platform and at times also delisting an operator from the platform depending upon the case scenario.

In case the traveler wants to take the matter legally, he can do the same against the tour operator and as a platform, we can support as and when required. 

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